Forwarding Ooma To Your Answering Service

How to Forward Ooma Office Calls to Your Answering Service

Want to make sure every call gets answered—even when you can’t get to the phone? You can forward your Ooma Office calls to Special Interest Answering Service in just a few minutes.

Step-by-Step: Call Forwarding on Ooma Office

Option 1: Forward All Calls

1. Log in to your Ooma Office Manager at office.ooma.com.

2. Go to “Users” and select the extension or number you want to forward.

3. Click on the Call Handling tab.

4. Select the appropriate setting and enter the forwarding number we provided you (or use your unique forwarding line).

5. Click Save.

Option 2: Forward When You Don’t Pick Up

If you only want us to catch the calls you miss:

1. In the same Call Handling tab, turn on “Call Forward When Unanswered”.

2. Set how many seconds to wait before forwarding.

3. Enter your Special Interest Answering Service line.

4. Save changes.

Option 3: Forward on Busy

Forward to us only when you’re on another call:

1. Enable “Call Forward When Busy”.

2. Enter your dedicated line.

3. Save.

Pro Tips

• Test it. Call yourself to make sure forwarding is working.

• Don’t forget voicemail. You may want to disable Ooma voicemail or extend the ring time so our agents have a chance to answer.

Stop losing business by forwarding to us at 247answering.com