How to Forward RingCentral Calls to Our Answering Service

If you're using RingCentral, here's a straightforward guide to forward calls to our answering service. Choose if you want us to catch every call or only when you're unavailable. A quick setup means more answered calls, zero fluff.

How to Forward RingCentral Calls to Your Answering Service

1. Log in to the RingCentral Admin Portal or your RingCentral App.

2. Navigate to Settings → Call Handling & Forwarding (sometimes under “Work Hours” or “User Hours”) (moneypenny.com, RingCentral Support).

3. Enable call forwarding:

   • Use the Forward all calls toggle or edit settings under Incoming calls (Wikipedia, East Tennessee State University).

4. Add your answering service number:

   • Under “Add number or coworker,” select External Number, and enter your dedicated forwarding line (RingCentral, moneypenny.com).

5. Set the ring strategy:

   • Sequential: rings your main line first, then forwards.

   • Simultaneous: rings both your line and the answering service at once (RingCentral Support, Abby Connect).

6. Optional advanced rules:

   • Forward only when busy or no-answer.

   • Schedule forwarding by day/time (East Tennessee State University, Wikipedia, Abby Connect).

7. Save changes, then test by calling in to verify the ring sequence.

Pro Tips

• Toggle voicemail off or extend ring time so callers reach live support first.

• For after-hours or specific schedules, set custom hours in Call Handling & Forwarding (RingCentral Support).

• Test it: Confirm external calls route properly and your agents can handle them.

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