How to Forward AT&T Business Calls to Our Answering Service

Whether you're using traditional AT&T landline codes or a modern business phone portal, forwarding calls is a one-time setup that ensures your answering service picks up when you can't. Follow this no-fluff guide and keep every call covered.

How to Forward AT&T Business Calls to Your Answering Service

Option A: Using Landline Dial Codes (Traditional Business Phone)

1. Lift the handset and dial *72, wait for tone.

2. Enter your answering service's number (include 1 + area code for long distance).

3. Press #, then wait for the confirmation tone. The feature activates once your service answers the test call. (AT&T)

4. To disable: dial *73#. (Specialty Answering Service)

5. Conditional forwarding options:

   • No-answer: dial 92 & enter number → disable with 93 (AT&T)

   • Busy: dial 90 → disable with 91 (AT&T)

Option B: Using the Online Portal (VoIP/Digital Phone)

1. Log into your AT&T Business VoIP or Digital Phone portal.

2. Navigate to My Services or Manage Features → Call Forwarding. (support.mangovoice.com)

3. Choose your forwarding preference: Always, No Answer, or Busy.

4. Enter the dedicated answering service number.

5. Save and test by calling your business line to ensure it routes properly.

Pro Tips

• Always test it by calling in.

• Choose the right mode:

  • Unconditional (*72) ensures every call is answered by us.

  • Conditional (*92 / *90) lets you catch calls only when you’re unavailable.

• Remote disabling: If you’re traveling, you can turn it off via the portal or by dialing disable codes (*73, 93, 91).

• Verify long-distance settings: Portal entries and dial codes may require “1” + area code for off-net routing.

Stop losing business by forwarding to us at 247answering.com