Staying busy often means sacrificing customer care. Missed calls can lead to lost revenue and frustrated clients. However balancing productivity with quality service shouldn’t feel impossible.
A bad first impression can cost you a customer forever. If you've spoken to an answering service, you know what I mean. The well-meaning person on the other end sounds robotic, rushed, or uninterested. That caller is gone. Most services hire whoever applies first. No real screening. No real training. Just a revolving door of call reps who do not care about your business
Not all answering services are created equal. Choosing the wrong one could mean lost customers, poor service, and a damaged reputation. Before you make a costly mistake, learn the five biggest pitfalls businesses face when selecting an answering service and how to pick the right one for your needs.
This is our short but sweet elevator pitch that might actually be in a high-rise with a stop on each floor, but you get it.